(Enterprise Telephone Voice Recording Management System User Manual System Introduction With the increasingly fierce competition in the field, various enterprises are trying their best to improve the service to customers. Telephone customer service is an action launched by enterprises. Customers answer questions, but when there are too many customers, problems will inevitably arise. In order to prevent the occurrence of this situation, it is necessary to record all customer calls. Through recording, we can better understand the needs of customers and prevent employees from Mistakes appear in the office. The design of this system should satisfy the following schemes: choose the operation method of man-machine dialogue, the interface design is beautiful and friendly, the operation is sensitive, convenient, convenient, accurate, and the data storage is safe and reliable. The system can perform functions such as caller ID and call answering. Provides the function of dialing out the phone, you can dial out the phone through the program. Provide customer management functions, record customer information, and display customer information in the form of a phone book when making outgoing calls. Provides a call recording function, starts recording when the call is connected, and ends when the call hangs up. Provide recording management function, you can repair the storage location of recording files through the program. The system maximizes ease of protection and ease of operation. The system runs stably, safely and reliably. Operation Notes (1) The default operator user name of this system is: tsoft, and the password is: 111. (2) Executable file orientation: \03\PhoneRecord\Debug\PhoneRecord.exe (3) This system uses the Dongjin D series telephone voice card, the DJDBDKV3.4.0 driver needs to be installed before use, and the Add 6 files such as NewSig.h, NewSig.lib, djcvt.h, djcvt.lib, Tc08a32.h and Tc08a32.lib to the program root directory. Operation process To run this system, please follow the following process: (1) First, in "Basic Information Management", set customer information, employee information and product information. (2) The phone call operation can be performed in the main interface. (2) The recording files of incoming calls and calls are saved to the root directory of the F disk by default. (3) The way to repair the recording file in "Recording Management". (4) The records of incoming and outgoing calls are stored in "Incoming Call Management" and "Outgoing Call Management" respectively.
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ADOConn.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ADOConn.pch
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ADOConn.pdb
03Enterprise telephone voice recording management system\PhoneRecord\Debug\BaseButton.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ClientDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\db_database.mdb
03Enterprise telephone voice recording management system\PhoneRecord\Debug\DialupDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\EmployeeDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\InceptDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\Logindlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\ManufactureDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\msado15.tlh
03Enterprise telephone voice recording management system\PhoneRecord\Debug\msado15.tli
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneBook.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneinDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneoutDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecord.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecord.pch
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecord.pdb
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecord.res
03Enterprise telephone voice recording management system\PhoneRecord\Debug\PhoneRecordDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\RecordDlg.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\StdAfx.obj
03Enterprise telephone voice recording management system\PhoneRecord\Debug\vc60.idb
03Enterprise telephone voice recording management system\PhoneRecord\Debug\vc60.pdb
03Enterprise telephone voice recording management system\PhoneRecord\res\BUTDOWN.bmp
03Enterprise telephone voice recording management system\PhoneRecord\res\BUTMOVE.bmp
03Enterprise telephone voice recording management system\PhoneR)
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