(1. Cisco IP Call Core Architecture and Advantages: 21.1 Development Trend of IP Call Core Platform: 21.2 IP Call Core Platform Construction Overall Architecture and Cisco Advantages: 31.3 Cisco Integrated Customer Service Platform (IPCCEnterprise) Architecture: 7 Second, Demand Analysis and Program Suggestions: 92.1 Demand Analysis: 92.2 Cisco Solution Introduction: 10 3. Introduction to IPCCENTERPRISE Platform 133.1 CiscoIPCCEnterprise System Introduction: 133.2CallManager Voice Access and Control: 153.3IPCCEnterprise Call Core Software: 193.4 Automatic Voice System (CVP): 253.5Web, Email Mixed Functions: ( Optional) 293.6 IPCC outbound function: (optional) 333.7 Agent terminal and agent terminal software: 363.8 Call report system: 403.9 Good integration and compatibility with third-party platforms: 433.10 CCMAPI interface and CTI system architecture introduction: 453.11 Same as recording system Integration: 483.12 Integration with fax system: 50 IV. IPCC Success Stories 52)
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