(1. Cannot connect to BRAS (PPPOE access server), it may be that the connection from the user end to a certain link in the overall link of the uplink server cannot be reached. Solution: 1) Check whether the network card is working normally (a network card can be replaced 2) Whether the network line is connected normally; 3) If items 1 and 2 are normal, please call the 10060 customer service hotline to inquire and apply for repair.)