随着市场竞争的加剧和电子商务在S界范围内的兴起，现在的企业必须持续不断地和快速地对其业务进行变革；另一方面，这些企业中的很大一部分越来越依赖于其IT系统来提供使客户满意的服务。正因为如此，一个稳健而又灵活的IT解决方案对这些企业而言是至关重要的。这类解决方案首先当然应该满足企业的业务需求，但同样重要的是这些方案本身应该是易于管理的，否决它们对业务的支持得不到保障。因此，为提高服务管理的效率和效果所作的投资并不是可有可无的，相反，它为业务的成功运作提供了坚实可靠的基础。为了实现高质量的服务管理，我们推荐使用经过实践正面确实行之有效的服务管理“最佳实践”。这些“最佳实践”已在英国商务部开发的ITIL系列指南和英国标准协会开发的BS15000标准中得到全面说明。以这些“最佳实践”为基础，许多厂商正在开发和提供面向服务管理的增值产品和服务。经验表明，企业通过实施基于上述最佳实践的IT解决方案可取得良好效益，包括：?将IT和企业业务进行更好的整合；?提高IT服务的质量，降低IT服务的成本，从而提高了IT投资价值；?使IT成为更有效的业务变革手段；?更好地发挥了员工的作用，提高了员工的工作积极性。当然，企业在实施服务管理时应当谨记一点，那就是服务管理方案本身也应该不断改进。对IT系统的管理不可能达到完美境界，企业应该随着所处环境的变化不断地追求卓越！

(With the intensification of market competition and the rise of e-commerce in the world, enterprises must constantly and rapidly change their business; On the other hand, a large part of these enterprises increasingly rely on their IT systems to provide customer satisfaction services. Because of this, a robust and flexible it solution is crucial for these enterprises. Of course, such solutions should first meet the business needs of the enterprise, but it is equally important that these solutions themselves should be easy to manage, and their support for the business cannot be guaranteed. Therefore, the investment made to improve the efficiency and effectiveness of service management is not optional. On the contrary, it provides a solid and reliable foundation for the successful operation of the business. In order to achieve high-quality service management, we recommend the use of effective service management "best practices" that have been positively implemented through practice. These "best practices" have been fully described in the ITIL series of guidelines developed by the UK Department of Commerce and the bs15000 standard developed by the British Standards Institute. Based on these "best practices", many manufacturers are developing and providing value-added products and services for service-oriented management. Experience has shown that enterprises can achieve good benefits by implementing IT solutions based on the above best practices, including:? Better integrate it and enterprise business;? Improve the quality of IT services, reduce the cost of IT services, and thus improve the value of IT investment;? Make it a more effective means of business transformation;? Better play the role of employees and improve their work enthusiasm. Of course, enterprises should keep one thing in mind when implementing service management, that is, the service management scheme itself should also be continuously improved. The management of IT system cannot reach a perfect state. Enterprises should constantly pursue excellence with the changes of their environment!)

[下载]14271018786.rar

2022-6-30 14:27 上传

文件大小: 2 MB
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随着市场竞争的加剧和电子商务在S界范围内的兴起，现在的企业必须持续不断地和快速地对其业务进行变革；另一方面，这些企业中的很大一部分越来越依赖于其IT系统来提供使客户满意的服务。正因为如此，一个稳健而又灵活的IT解决方案对这些企业而言是至关重要的。这类解决方案首先当然应该满足企业的业务需求，但同样重要的是这些方案本身应该是易于管理的，否决它们对业务的支持得不到保障。因此，为提高服务管理的效率和效果所作的投资并不是可有可无的，相反，它为业务的成功运作提供了坚实可靠的基础。为了实现高质量的服务管理，我们推荐使用经过实践正面确实行之有效的服务管理“最佳实践”。这些“最佳实践”已在英国商务部开发的ITIL系列指南和英国标准协会开发的BS15000标准中得到全面说明。以这些“最佳实践”为基础，许多厂商正在开发和提供面向服务管理的增值产品和服务。经验表明，企业通过实施基于上述最佳实践的IT解决方案可取得良好效益，包括：?将IT和企业业务进行更好的整合；?提高IT服务的质量，降低IT服务的成本，从而提高了IT投资价值；?使IT成为更有效的业务变革手段；?更好地发挥了员工的作用，提高了员工的工作积极性。当然，企业在实施服务管理时应当谨记一点，那就是服务管理方案本身也应该不断改进。对IT系统的管理不可能达到完美境界，企业应该随着所处环境的变化不断地追求卓越！

(With the intensification of market competition and the rise of e-commerce in the world, enterprises must constantly and rapidly change their business; On the other hand, a large part of these enterprises increasingly rely on their IT systems to provide customer satisfaction services. Because of this, a robust and flexible it solution is crucial for these enterprises. Of course, such solutions should first meet the business needs of the enterprise, but it is equally important that these solutions themselves should be easy to manage, and their support for the business cannot be guaranteed. Therefore, the investment made to improve the efficiency and effectiveness of service management is not optional. On the contrary, it provides a solid and reliable foundation for the successful operation of the business. In order to achieve high-quality service management, we recommend the use of effective service management "best practices" that have been positively implemented through practice. These "best practices" have been fully described in the ITIL series of guidelines developed by the UK Department of Commerce and the bs15000 standard developed by the British Standards Institute. Based on these "best practices", many manufacturers are developing and providing value-added products and services for service-oriented management. Experience has shown that enterprises can achieve good benefits by implementing IT solutions based on the above best practices, including:? Better integrate it and enterprise business;? Improve the quality of IT services, reduce the cost of IT services, and thus improve the value of IT investment;? Make it a more effective means of business transformation;? Better play the role of employees and improve their work enthusiasm. Of course, enterprises should keep one thing in mind when implementing service management, that is, the service management scheme itself should also be continuously improved. The management of IT system cannot reach a perfect state. Enterprises should constantly pursue excellence with the changes of their environment!)

[下载]14271018786.rar

2022-6-30 14:27 上传

文件大小: 2 MB
下载次数: 0