("Easy maintenance help desk software" is an expert level remote assistance tool and it service management system developed by InfoCare, which realizes the online delivery and management of IT services. "Easy maintenance help desk software" provides practical and easy-to-use IT service support and management tools for PC dealers, software sales and service providers, it maintenance service providers, and internal IT departments of enterprises. It is committed to reducing the service cost of technical service providers (providers), improving work efficiency, and improving the satisfaction of customers served! The value of "easy maintenance help desk software": an operation level remote service platform, practical service management software that reduces service delivery costs, improves business operation efficiency, improves service quality, improves customer satisfaction, changes "waiting for door-to-door" to "immediate support", changes "passive response" to "active maintenance", and changes "cost center" to "profitable business", Make the service sustainable and operable "easy maintenance help desk software" advantages - the combination of operation level remote assistance (passive response) and remote maintenance (active maintenance) supports the parallel processing of multiple remote services by a single agent, supports multi person collaboration, session switching, privacy protection, flexible service request allocation engineer mechanism, client-side customized distribution supports the organic service center mode, It also supports a single engineer's temporary remote service connection, detailed operation logs and session records, supports on-screen video recording, supports Intel vPro, AMT active management technology, out of band management function, maintenance automation, "quick command", "task (script) execution" and other functions
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