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business业务andthe | OA系统 2022-06-25 91 0star收藏 版权: . 保留作者信息 . 禁止商业使用 . 禁止修改作品
目前企业的正常运营要依靠大量的IT技术。事实上,业务的健康运转和赢利都需要数以百计的系统、应用程序、服务等等发挥出最佳性能。然而,各个企业IT都在努力在越来越复杂的环境中用较少的资源做更多的工作,必须快速、准确并按预算执行任务,并且没有时间翻修整个IT基础设施以满足业务日益变化的需要。业务服务管理(BSM—BusinessServiceManagement)使企业能够从业务的角度来管理所有IT元素和服务。这样,公司可以了解和预测技术变化对业务的影响,反之亦然,也可以了解业务的变化如何影响IT基础设施。因此,业务服务管理将会提高业务性能和运营效率,从关键的投资中提供战略性的价值。

(At present, the normal operation of enterprises depends on a large number of IT technologies. In fact, the healthy operation and profitability of the business require hundreds of systems, applications, services and so on to give full play to their best performance. However, each enterprise it is trying to do more with less resources in an increasingly complex environment. It must perform tasks quickly, accurately and on budget, and has no time to renovate the entire IT infrastructure to meet the changing needs of the business. Business service management (BSM) enables enterprises to manage all it elements and services from a business perspective. In this way, companies can understand and predict the impact of technology changes on the business, and vice versa, and understand how business changes affect the IT infrastructure. Therefore, business service management will improve business performance and operational efficiency, and provide strategic value from key investments.)

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