(At present, the normal operation of enterprises depends on a large number of IT technologies. In fact, the healthy operation and profitability of the business require hundreds of systems, applications, services and so on to give full play to their best performance. However, each enterprise it is trying to do more with less resources in an increasingly complex environment. It must perform tasks quickly, accurately and on budget, and has no time to renovate the entire IT infrastructure to meet the changing needs of the business. Business service management (BSM) enables enterprises to manage all it elements and services from a business perspective. In this way, companies can understand and predict the impact of technology changes on the business, and vice versa, and understand how business changes affect the IT infrastructure. Therefore, business service management will improve business performance and operational efficiency, and provide strategic value from key investments.)