ITIL培训说明
信息技术基础架构库,一套用于标准信息技术服务管理的架构,可利用过程将现有资源做最佳化,以提高信息技术服务水平,让IT人员不再仅以技术面来考虑,还要与商业的相联系,进而证实IT安排之于企业的价值。为了应快速发展变化的IT服务管理商业,2007年5月30日推出最新ITILVersion3.0(ITILV3)以契合商业的实践需求。ITILV3与V2的首要差别,在于引入了服务生命周期模型,并提供很多丰厚新资源,让ITIL不再仅仅说到“做什么”,而是清晰说明“如何做”,再加上加强与COBLT、CMMI、6Sigma等标准的联系、日益强悍的核心结构、不断曾加的说明性解决方案等,并让企业可以依据自己的业务,按需求设计并施行适合自己的ITIL使用。在企业正式引入ITILV3之前,人员的教学练习将是一切动作的第一步,为了企业做好施行ITIL前的人员准备办公,谷安企业ITILV2-V3升级课程,ITILV3Foundation的认证培训等一系列课程。2012谷安天下-ITIL培训说明.pdf
(Information technology infrastructure library, a set of frameworks for standard information technology service management, can use the process to optimize existing resources to improve the level of information technology services, so that IT personnel no longer only consider technical aspects, but also Connect with business, and then confirm the value of IT arrangement to the enterprise. In order to respond to the rapidly developing and changing IT service management business, the latest ITILVersion3.0 (ITILV3) was launched on May 30, 2007 to meet the practical needs of the business. The primary difference between ITILV3 and V2 lies in the introduction of the service life cycle model and the provision of many rich new resources, so that ITIL no longer only talks about "what to do", but clearly explains "how to do it", and strengthens the relationship with COBLT, The connection of CMMI, 6Sigma and other standards, the increasingly powerful core structure, and the continuous addition of descriptive solutions, etc., allow enterprises to design and implement ITIL suitable for their own business according to their needs. Before the company officially introduces ITILV3, the teaching practice of personnel will be the first step of all actions, in order to prepare the personnel for office before the implementation of ITIL, Guan enterprise ITILV2-V3 upgrade course, ITILV3Foundation certification training and a series of courses.
2012 Gu Antianxia-ITIL Training Instructions.pdf)
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